Palautuskäytäntö

At the heart of our brand is a simple belief: happy customers build lasting success. That’s why we’re dedicated to ensuring every customer is completely satisfied — your happiness is our top priority.

90-Day Money-Back Guarantee (MBG)

At Wellness Nest, we understand that everybody is different. Our formulas are carefully crafted to deliver long-term benefits — but results can vary from person to person, depending on factors like usage duration, diet, activity level, and lifestyle.

That’s why your first order is protected by our 90-Day Money-Back Guarantee — designed to give you a truly risk-free experience when trying our products for the first time.

Eligibility

Our 90-Day Guarantee applies under the following conditions:
• It applies only to your first order of each unique product or bundle.
• It covers both One-Time purchases and the first shipment of a Subscription.
• The order must contain no more than three (3) units of the same product.
• Your refund request must be submitted within 90 days from the delivery date.

What’s Covered

• A full refund of the product purchase price will be issued to your original payment method once eligibility is verified.
• Note: Shipping fees, taxes, customs/import duties, and processing charges are non-refundable.


How to Request a Refund

1. Contact our Customer Experience Team.
2. Provide your Order Number (Starting with #WNxxxxx), a brief explanation of your experience, and confirmation that you’ve used the product for a reasonable period.
3. Our team will verify your eligibility and process the refund — no need to ship the bottles back!

    Important Note

    • Supplements require consistent use to experience full benefits. To ensure fair evaluation, we strongly suggest using the product for at least 2 weeks to allow your body to adapt and see results
    • The purpose of this policy is to ensure that every new customer can try Wellness Nest products with complete peace of mind — not to enable repeated refunds or bulk risk-free purchases.
    • If we detect unusual refund activity or multiple accounts linked to the same customer, we reserve the right to decline refund requests under this guarantee.

    Order Cancellation Policy

    Changed your mind or an auto-renewal just went through? We can help, but you must act fast.

    The 12-Hour Window

      • Requests to modify or cancel an order must be made within 12 hours of the order being placed.
      • Subscription Renewals: If your subscription renews and you wish to cancel, you are eligible for a full refund if you contact us within this 12-hour window.
      • We will process your request as long as the order has not yet been fulfilled or shipped. Once an order is sent to our fulfillment center, we cannot stop the shipment.

      How to Cancel

      • Contact us immediately with your Order Number, starting with #WNxxxxx.
      • If you contact us outside business hours (8:30 AM - 8:00 PM PST) or during holidays, we cannot guarantee the cancellation will be processed before shipping.

      Damages, Delivery Issues & Replacements

      We strive for perfection, but sometimes shipping issues happen. If there is a problem with your delivery, our priority is to fix it.

      Damaged, Defective, or Incorrect Items

      If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with:

      1. Your Order Number, starting with #WNxxxxx.
      2. Clear photos of the issue/damage.
      3. A photo of the product’s batch number. We will send a free replacement immediately.

      Lost in Transit / Delivery Issues

      • Tracking Not Updating: If tracking shows no movement for 10+ days, please contact us. We will investigate and resend your order if confirmed lost.
      • Marked “Delivered” but Not Received: We will open a carrier investigation. During this process, we may offer a one-time free replacement at our discretion.
      • Incorrect Addresses: We strive to deliver all orders to the exact address you provide. If you realize you entered an incorrect address, please contact us immediately. If the package is lost due to an address error, please contact our team—while we cannot guarantee a refund, we may offer a one-time courtesy replacement to ensure you get your product.

      Hygiene, Non-Return Policy & Exceptions

      Hygiene & Safety (Why We Don't Accept Returns)

      At Wellness Nest, your safety is our priority. Because we cannot control how items are handled once they leave our facility — and because health products require the highest hygiene standards — we do not accept physical returns under any circumstances.
      • This ensures that every product you receive is fresh, authentic, and has never been handled by another customer.

      Refunds Not Covered (Exceptions)

      To keep our policies fair, the following cases are not eligible for refunds:
      • Shipped Subscription Renewals: Once a recurring subscription order has passed the 12-hour cancellation window and has been shipped, it is final sale (The First-Order MBG does not apply to renewal shipments).
      • Taste & Sensory Preferences: Subjective complaints (taste, smell, color) are not eligible for refunds unless covered by the specific terms of the First-Order MBG.
      • Misuse: Products that have been damaged by improper storage, heat exposure, or used against dosage guidelines.
      • Discounted/Loyalty Items: Items purchased with heavy promotional discounts or Loyalty Points are final sale.
      • Fraud Prevention: If we detect repeated refund requests from the same household or bulk purchasing for resale, we reserve the right to deny the request.


      Refusal of Service

      In rare circumstances, we may evaluate a customer’s account, purchase, refund, and return history, and retain the right to refuse services and/or prevent a customer from placing orders with us in the future without providing further details regarding our decision.

      Disclaimer

      Being well-informed about health-related products before purchasing them is essential. FDA advises consumers to consult with a health care professional before taking any supplement.


      If you need any assistance or further information, please contact our Customer Support team.